This morning, I called my doctor to make an appointment for this little UTI issue I’m having (I know, too much info, but stay with me here, ok?). The receptionist answered the phone and I said “Hi my name is M. and I’m one of Dr. P’s patients. I’d like to get in to see her as soon as I can.”
Receptionist: Ok, what is the problem?
Me: Well I have a UTI and I have for about a week.
Receptionist: A week! Well have you called previously?
Me: Yes, I called yesterday and left a message and I called last Friday and got a recording saying that the office was closed.
Receptionist: Well if you call when the office is closed…
Me: Actually I called at 9am.
Receptionist: Oh well if you don’t pick an option that’s what it tells you (subtext: if you were smart like me you would know that.)
Me: Unfortunately the first thing the message told me was that the office was closed. I wasn’t given any options.
Now at this point I’m thinking WHY is this woman being so hostile to me? I just want to make a doctor’s appointment! And just as soon as she can get me in. I’m not being demanding. Making doctor’s appointments is HER JOB, right?
The conversation continues:
Receptionist: Well we’ll have to look into that phone thing. That shouldn’t have happened.
Me: That’s ok. What times do you have available?
Receptionist: When was the last time you were here?
Me: Uhh, I’m not sure. It’s been a while.
Receptionist (shocked): You haven’t been here since 2005!!!
I’m thinking, so what? Is it like frequent flyer miles? The more appointments I have the better appointment I can get? If I had seen the doctor last month I would be in like Flynn but since I haven’t been there since 2005, well, that’s a whole nother thing. Apparently I am no longer on the A list.
Me: Yes that sounds about right. But Dr. P is my primary care physician. So when I can I get an appointment?
Receptionist(accusingly): Well, I just don’t see any way we can get you in today. It’s just going to be impossible.
Me (thinking to myself, ok, I didn’t ask for today but whatever): When is the next earliest time?
Receptionist: Not today. I can’t do it today.
Me (thinking JESUS woman, I get it.): That’s ok, not a problem. When CAN I come?
Receptionist: The earliest will be 9am tomorrow. That’s the absolute earliest.
Finally an actual quoted appointment time!! Sound the trumpets!
Me: That’s great! I’ll be there!
Receptionist: Ok, I have you in there.
Me: Thanks! (I quickly hang up the phone before she has time to take back the appointment.)
Is it just me, or was that just WAY OUT OF HAND?! Should it really have taken me 15 minutes to schedule a doctors appointment? And I didn’t know I had to keep my patient membership current, apparently I let mine lapse in 2005.
I crashed on my couch and thought to myself, “This is not good. It’s 8:45am and I’m already at my limit.” Woe to those who call ME today.


